Privacy
Your words are yours.
Last updated June 2026
What we collect
An account email and the conversations you choose to have with Solace. Memory is on by default so Solace can remember you. You can turn it off or delete it anytime from your profile.
How we use it
Only to provide the service to you: replying to your messages, generating voice responses, and surfacing your reflections when you return. We do not sell your data, and we do not use your conversations to train third-party models.
Your control
You can export or erase your data at any time from your profile. Deletion is permanent and removes the conversation from our systems.
Safety
Solace is an AI companion — not a therapist, doctor, or crisis service. If you're in crisis, contact your local emergency services or a crisis line such as the Samaritans on 116 123 (UK) or your local equivalent.
Younger users (16–17)
Solace is for people aged 16 and older. For accounts registered as 16 or 17, we apply higher-privacy defaults: cross-session memory is off unless the young person turns it on from their profile. We remind users that Solace is an AI companion, not a therapist or crisis service, and we signpost emergency services and a crisis line (Samaritans 116 123 in the UK, or the local equivalent) throughout the app.
Contact
Questions about privacy? Get in touch.