Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Therapy Friend Limited ("Therapy Friend", "we", "us", "our"), company number 16488441, registered in England & Wales, about your use of the Solace app and website ("Solace" or the "service").

Please read them carefully, especially Section 3 (What Solace is and isn't), Section 4 (Not for emergencies), Section 13 (Disclaimers), Section 14 (Limitation of liability), and, if you are in the United States, Section 17 (Dispute resolution and arbitration), which affects how disputes are resolved.

1. Agreement to these Terms

By ticking the acceptance box, creating an account, or using Solace, you confirm you have read and agree to these Terms and our Privacy Policy. We record the date and the version you accept. If you don't agree, please don't use Solace.

If you are using Solace on behalf of someone else, you may not; each person must accept these Terms for their own account.

2. You are talking to an AI

Solace is powered by artificial intelligence. When you chat or speak with Solace, you are interacting with an AI, not a human being. Solace's replies are generated automatically. It can sound warm, personal, and lifelike, and it may use a natural human-sounding voice, but it is not a person, has no feelings or professional qualifications, and does not truly know you outside what you share. AI responses can be inaccurate, incomplete, or inappropriate, and should not be relied on as fact or as professional advice.

3. What Solace is, and isn't

Solace is an AI companion for emotional reflection, self-discovery, and general wellbeing. It is a space to talk things through and reflect.

Solace is not, and is not a substitute for:

• a therapist, counsellor, psychologist, psychiatrist, doctor, or any licensed or regulated professional;
• therapy, counselling, diagnosis, treatment, or medical, psychological, or mental-health care;
• a medical device; and
• professional advice of any kind (medical, mental-health, legal, or financial).

Solace does not diagnose, treat, prevent, monitor, or cure any condition, and using it does not create any therapeutic, medical, or professional relationship between you and Therapy Friend. For any significant medical, mental-health, legal, or financial matter, please consult a qualified professional.

4. Not for emergencies or crisis

Solace is not a crisis service and cannot contact emergency services or send anyone to help you.

If you are in crisis, thinking about harming yourself or others, or otherwise at risk, stop and contact emergency services or a crisis line immediately:

• Emergency services: 999 (UK), 112 (EU), 911 (US), or your local number
• Samaritans: 116 123 (UK & Ireland)
• 988 Suicide & Crisis Lifeline: call or text 988 (US)
• or your local crisis line

If Solace shows you crisis resources, that is a safety prompt to help you reach real human support, it is not a substitute for it.

5. Your responsibility and assumption of risk

You use Solace voluntarily, and at your own risk. You rely on your own judgment, and you remain solely responsible for your decisions, actions, health, and wellbeing. You understand that:

• AI responses can be wrong or unsuitable, and you should not act on them without your own judgment and, where appropriate, professional advice;
• Solace is a wellbeing companion, not care from a qualified professional; and
• you should seek qualified professional help for anything significant.

By using Solace, you accept these risks.

6. Eligibility and age

You must be at least 16 years old to create an account and use Solace. By using Solace you confirm you are 16 or older. We take reasonable steps to check age at sign-up and may block or remove accounts we believe belong to someone under 16.

If you are 16 or 17, please use Solace with the awareness of a parent or guardian. We apply higher-privacy defaults for younger users (cross-session memory is off by default, and profiling is minimised; you can turn memory on from your profile). Solace is not a substitute for parental, medical, or professional support.

7. Your account

Keep your login details secure and don't share your account. You're responsible for activity under your account. Tell us promptly at support@therapyfriend.ai if you think someone else has accessed it.

8. Acceptable use

Please use Solace respectfully and lawfully. You agree not to:

• use Solace for anything unlawful, harmful, or abusive, or to harm others;
• try to make Solace produce content that facilitates serious harm;
• misrepresent Solace's outputs as professional or clinical advice to others;
• attempt to access, disrupt, or reverse-engineer our systems, or bypass security or usage limits;
• copy, scrape, resell, or attempt to replicate the service or the Method (Section 11); or
• use automated means to access the service except as we permit.

We may suspend or end access if you break these rules.

9. Subscriptions, billing, and cancellation

Plans. Solace offers:

• Companion: £10/month or £102/year (annual saves about 15%): unlimited conversations with Solace by text and voice replies, saved sessions and anchors, and the wellbeing tools.
• Companion + Live Voice: £19/month: everything in Companion, plus 90 minutes of live spoken sessions each month and voice choice.

Prices, plan features, and any local taxes are shown before you pay and may change from time to time (changes won't affect the period you've already paid for).

Free trial. New subscriptions start with a 7-day free trial. We will not charge you until the trial ends. Unless you cancel before the trial ends, your subscription automatically begins and renews at the price shown, and renews automatically each month or year until you cancel.

Auto-renewal and reminders. Your subscription renews automatically at the start of each billing period using your payment method on file. Where required, we'll remind you before a renewal or before a trial converts to a paid plan.

How you're billed. Web subscriptions are billed via Stripe. In-app purchases are billed via Apple or Google and are governed by their terms as well as ours.

Cancelling. You can cancel at any time: for web subscriptions, in your profile or Stripe billing page; for in-app subscriptions, through your Apple or Google account settings. Cancelling stops future renewals; your access continues until the end of the period you've paid for. Cancellation is designed to be at least as easy as signing up.

Refunds and your cancellation rights. Except where the law gives you a refund right, payments are non-refundable. If you are a consumer in the UK or EU, you have a legal right to cancel a purchase within 14 days. Because Solace is digital content and services supplied immediately, by starting to use the paid service during the 14-day period you ask us to begin straight away and acknowledge that you lose the 14-day cancellation right once the service has been fully supplied, but nothing here removes any mandatory refund or cancellation right you have under the law of your country. In-app purchase refunds are handled by Apple or Google under their policies.

10. Your content

Your conversations, journal entries, reflections, and anything else you create in Solace are yours. You grant us only the limited permission we need to store and process them to provide the service to you (for example, so Solace can reply and remember you if memory is on), as described in our Privacy Policy.

We process your content only to provide the service. We do not sell it, and we do not use it to train third-party AI models. You can export or delete your content, turn memory off, or delete your account at any time.

11. Our intellectual property and Method

Solace, its branding, its content, and the distinctive prompts, structure, and methodology behind how it responds (the "Method") are owned by Therapy Friend and are confidential and proprietary. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use Solace for your own personal, non-commercial wellbeing while these Terms are in force.

You may not copy, resell, sublicense, reverse-engineer, scrape, or attempt to extract, replicate, or build a competing product from the Method, the prompts, or any part of the service, or use its outputs to train or develop another AI system. All rights not expressly granted are reserved.

12. Changes to the service

We're always improving Solace, so features may change, be added, or be removed. We may also set or change fair-use limits (for example, live-voice minutes). If we make a significant change that affects a paid feature you rely on, we'll tell you, and where the law requires we'll offer you a choice.

13. Disclaimers

To the fullest extent permitted by law, Solace is provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that Solace's responses are accurate, reliable, complete, or suitable for any purpose, or that the service will be uninterrupted, secure, or error-free. Any implied warranties are excluded to the extent the law allows.

Nothing in this section affects statutory rights you have as a consumer that cannot be excluded by law.

14. Limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot be excluded or limited under the law that applies to you. Your mandatory statutory rights as a consumer are not affected.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, data, goodwill, or opportunity;
• we are not liable for decisions you make, or actions you take or don't take, based on Solace's responses; and
• our total liability to you for all claims connected with the service will not exceed the greater of (a) the fees you paid us in the 12 months before the claim arose, or (b) £100.

You understand Solace is a wellbeing companion, not professional care, and, to the fullest extent the law allows, we are not responsible for any claim that Solace, its responses, or the Method caused, or failed to prevent, any harm, distress, or deterioration in health. This does not limit the non-excludable liabilities described at the top of this section.

15. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Therapy Friend and its owners, directors, employees, and agents against claims, losses, and reasonable costs arising from your misuse of the service, your breach of these Terms, or your infringement of anyone else's rights. This does not apply to matters caused by our own negligence or breach, and does not limit your statutory rights as a consumer.

16. Suspension and termination

You can delete your account at any time from your profile. We may suspend or end your access if you breach these Terms, if we're required to by law, or if we stop offering the service. If we end your paid subscription other than for your breach, we'll refund any period you've paid for but not used. Sections that by their nature should survive (including Sections 10 to 17) continue after your account ends.

17. Dispute resolution and arbitration

Please contact us first. Most problems can be sorted quickly: email support@therapyfriend.ai and we'll try to resolve things informally.

For users in the United States (arbitration and class-action waiver). If we can't resolve a dispute informally within 60 days, you and Therapy Friend agree that any dispute will be resolved by binding individual arbitration, not in court, except that either party may bring an individual claim in small-claims court. You and Therapy Friend waive the right to a jury trial and to participate in any class, collective, or representative action. Arbitration will be administered under recognised consumer-arbitration rules by a neutral arbitrator. You may opt out of this arbitration agreement by emailing support@therapyfriend.ai within 30 days of first accepting these Terms, stating your name and that you opt out; opting out won't affect the rest of these Terms. This section does not require arbitration of claims that cannot lawfully be made subject to arbitration, and does not apply to the extent prohibited by the law that applies to you.

For users outside the United States. Nothing in this section removes your right to bring proceedings in your local courts where the law gives you that right.

18. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have jurisdiction, except that:

• if you are a consumer, you keep the benefit of any mandatory consumer-protection rights and remedies of the country where you live, and you may be able to bring proceedings there; and
• Section 17 governs disputes with US users.

19. General

If any part of these Terms is found unenforceable, the rest continues to apply. Our not enforcing a term isn't a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a company that takes over our business, without reducing your rights. These Terms and the Privacy Policy are the whole agreement between us about the service.

20. Changes to these Terms

We may update these Terms from time to time. We'll post the new version with a new "last updated" date, and for material changes we'll give you reasonable notice. Continuing to use Solace after a change means you accept the updated Terms; if you don't agree, you can stop using Solace and delete your account.

21. Contact

Therapy Friend Limited, company number 16488441 8a Stafford Street, United Kingdom Contact (support, legal, and privacy): support@therapyfriend.ai